Please check the FAQs below and the Event Info and Schedules pages on the specific event webpages in the first instance.If you still have a question please contact us using the form below :-)
Q: I have not received a confirmation email, but I have a payment receipt, am I registered?
A: Yes, you are! Most probably, your confirmation email has been filed in a spam or promotions folder. It will come from the Etchrock registration platform. Please dig it out, save our email address, and all future emails will go to your main inbox.
Q: I tried to register but I have no payment receipt or confirmation email, am I in the race?
A: Probably not. If you have neither of these things, then your registration must have been interrupted and not processed, please try again.
Q: What is Etchrock?
A: Etchrock is the name of the registration platform that we use. You can log in and manage your entry from your own account without contacting us.
Q: How do I find out which races I am registered for?
A: If you booked through our website, you can log into your Etchrock Account and follow the guide here to find which races you are registered for. If you registered on a 3rd party website please contact us using the form below.
Q: How do I update my registration details? For example change my address?
A: If you booked through our website, you can log into your Etchrock Account and follow the guide here to make updates to your registration details, such as updating your address. If you registered on a 3rd party website please contact us using the form below.
Q: Can I change my race wave?
A: No, sorry. Runners always select their own race waves (not us) so you need to confer with friends and family at the booking to select the same wave.
Q: Can I switch my place with a friend?
A: Yes, only up to 10days before the race date, there is a £5 admin fee. If you registered on our website using the EtchRock platform you can log in and make this change yourself, here is a guide on how to change the name of the runner on a ticket. If you registered on a 3rd party website please contact us on the form below.. Unofficial transfers will result in no number being issued on race day/ disqualification.
Q: Can I change the distance I am running?
A: Yes, up to 10days before the race date, there is a £5 admin fee If you registered on our website using the EtchRock platform you can log in and make this change yourself, here is a guide on how to change the distance on your ticket. If you registered on a 3rd party website please contact us on the form below.. Unofficial transfers will result in no number being issued on race day/ disqualification.
Q: Can I change to another event?
A: Yes, only up to 10days before the race date, there is a £5 admin fee. If you registered on our website using the EtchRock platform you can log in and make this change yourself, here is a guide on how to change to another event. If you registered on a 3rd party website please contact us on the form below. We can only transfer you to an event that is live for entries with a confirmed date, you can view our calendar of events here.
Q: Can I defer my place?
A: Yes, only up to 30days before the race date, there is a £5 admin fee. If you registered on the Etchrock Platform then please see here for a helpful guide on how to defer your place. And here is a guide for claiming a deferred place. A Deferred place on our system will essentially become an IOU, where you can log into your account and claim this race again, up to 12 months in the future.
Q: Can I have a refund please?
A: Races are non refundable as acknowledged in the Ts and Cs at the time of registration.
Q: Can I pay over the phone?
A: I'm afraid we don't have the ability to take payment over the phone. Please register online or via cheque and postal registration form.
Q: Why have I not received a race pack or number yet?
A: All our info is published online on the pages named Event Info and Schedules which can be found beneath the main menu for each event. All race numbers are collected on race day - apart from the Cheddar Gorge Road Race (TBC), where numbers will be posted to those who registered more than four weeks in advance of the race date. Other numbers will be collected on the day. We do not send anything out in the post for any of the other events.
Q: What is the difference between Event Wave and Race Wave?
A: When you signed up you selected your Race Wave. All the Race Waves, across all the distances, are put into a final starting order when we make the final Event Schedule, which we call Event Wave. Your bib number is collected from the Event Wave desk.
Q: Can I run with my dog?
A: Yes, but only at our specific canicross events which are currently the day time Skyline race and Killerton race. Please check these individual event pages for details. You will need your own insurance which specifically states you are able to race with your dog.
Q: Can I run with a pram?
A: Yes, at certain events. The Two Tunnels 5km, Return Ticket 10km, Return Ticket Half Marathon, Lacock 5km, Lacock 10km and Lacock Half Marathon (includes farm track) are the events for you. Also the Wye Valley Tunnel Run 6km and 10km and Valley View Half Marathon, and all the races at Westonbirt Arboretum. They are generally flat, mostly tarmac and have no gates or stiles. All prams will be asked to start at the back. There is a bit of uneven ground and a slope at the start of the Two Tunnels. There is a ford, with a raised (fairly narrow) path alternative at Lacock. Please contact us for more info and we can send you some pictures..
Q: Are there any cut offs?
A: Yes, for the marathon distance events there is a cut off of 3hrs to start the second lap at the Wye Valley Tunnel Run (~13.1miles), Cheddar Gorge (~13.1 miles) and Two Tunnels Marathon (~13.3miles). The total time allowed for the 50km Ultra is 8.5hrs. We work off a 3hr-3hr15mins finish time for our half marathon events though there is no formal cut off. There are no cut offs for the shorter distance events, though we can not accept bookings from people who plan to walk the whole event as we do not plan the event around people walking (first aid cover, marshal time etc). A mix of running, jogging and walking is absolutely fine and will get you round in the time we have allowed.
Q: Can I listen to music?
A: Only through bone conducting headphones as per UK Athletics rules. It is important you can still hear marshals, staff, first aiders and fellow runners who may advise of your hazards out on the course and to help you navigate your way around the course.
Q: Do you have water stations and snacks?
A: We don't have water stations on 5km and shorter distance events. On 6km - 10km events we have at least one water station, if you route overlaps with Half Marathon and Marathon events then there will be likely be a snacks on offer too. Half Marathon events will have at last 3 FEAST (food and drink) stations. Marathon events will have at least 9 FEAST stations. Drinks stations (6km - 10km) have only water in non-plastic cups plus jugs and jerry cans to refill your own supply. Feast Stations (Half Marathon +) have water, electrolyte, bananas, oranges, cookies, flapjack, crisps, haribo, vegan bars (Tribe bars - please ask for them as we may keep them hidden from the omnivores) and GF bars (Tribe and Kind bars - please ask for them as we may keep them hidden from the omnivores). Flat coke is provided on Lap 2 of the marathon distance events and after 30km on the Ultra Marathon. The finish line also has a full compliment of snacks. Tribe and Kind bars contain nuts. Please check allergen information on the packaging to your own satisfaction before consuming snacks. You are very welcome to carry your own food and drinks.
Q: Is there any compulsory kit?
A: No. However we reserve the right to ask all runners to carry water with them on half marathon/marathon events in the event the temperature is very high. In order to take part in any of our night runs you need to provide your own head torch or chest torch. If you run any of our 24hrs races you will need to run with a mobile phone and a head torch if you are running a lap in the night.
Q: Are there toilets?
A: Yes, please use them! We are fortunate enough to hold events in very special places. Please do not sprinkle the hedgerows, you may be asked to leave the event village. There are on course toilets on the ultra marathon, marathon and most of the half marathon routes.
Q: Is there a bag drop?
A: Yes. Please use the baggage label on the bottom of your race number, or a luggage tag to label your bag. Whilst the bag drops are manned, we do not accept any liability for any loss from the baggage area.
Q: Are there changing facilities?
A: Generally not, the exceptions are the Mud Bath events which have small changing tents. Best to come changed ready to race and bring extra clothes that you can put on top of your running kit. Check the Event Info page for event for details.
Q: Do I get a medal?
A: Yes! From 500m to 5km everyone gets a medal. All adult races, 5km and greater, will take home a medal unique to that event, that year as well as a ribbon denoting the distance at most events. Children's fun run events may get a mix of different medal designs, but always with a ribbon denoting the correct year.
Q: Are the races timed?
A: Yes. Results are usually posted online by 6pm on the event day. Navigate to the event page and find the Results sub menu to find the results. Exceptions include Cheddar Gorge and Eastnor where we have no internet signal so results are usually posted by midday on Monday.
Q: I can't find my result?
A: If you have any queries please first of all check your race number, sometimes people pick up the wrong race number so there will be a time for that number, though it won't be linked with your name . Let us know and we can match your name and race number. If you drop down a distance mid race we are not able to provide a finish time.
Q: I ordered a custom medal engraving, when will it arrive?
A: 2-3 weeks after the event. Once we have all the finish times from the event we send them to the engraving company who posts them directly to you.
Races are non refundable as acknowledged in the Ts and Cs at the time of registration.
Tom set up Relish Running in 2011 with the aim of putting on friendly events, welcoming runners of all age and abilities to races in unique and special and locations. Prior to Relish Running, Tom represented GB in triathlon for 7 years, specialising in half ironman distance, placing 37th and 49th in 2008 and 2009 Pro World Championships. Tom will most likely be giving your start line race briefing and getting you underway as well as looking after the marshal and medical teams.
Helen is the Event Director for Bath Skyline parkrun having set up the parkrun in 2014. Helen has over 350 volunteers and 100 runs to her name. She loves the long distance trails in particular and showing visitors all the hidden treasures around Bath through Bath Running Tours On race day, Helen usually looks after registration and welcoming you to the medal and refreshments tent after the race.
We are very lucky to work with wonderful Team Leaders who share our vision and passion for putting on fun and exciting events. They work with us to set up the routes with us, look after the marshal teams and time you across the finish line, working with us in the early and late hours to make the events come to life.